DRAFT - DRAFT - DRAFT in progress since Aug-2007
updated but still not done last update added 13-Feb-2011
The ItsAllJustString/Shopatron™ FAQ is written & maintained
© 2007-2011 by Wheat Carr for use of those who order from a
Shopatron™ maintained on line catalog and that order has been assigned
to ItsAllJustString.com for fulfillment. The content represents
our best understanding of the Shopatron™ system from the consumer
viewpoint.
Naturally any policy changes made by Shopatron™
will override this information so it is always best to check the place
where you placed your order for the the most up to date information.
The Q&A are in no particular order, although
slightly "most asked first":
What is Shopatron?
Wheat is often asked about Shopatron. Or, more precisely WHY if
the order was placed online directly with the company of your choice,
your order was sent/fulfilled by ItsAllJustString.
Shopatron is the order taker and payment processor "middleman"
connecting you with the Manufacturers of your choice and an Independent
Retailer who has what you want in stock and ready to ship.
Back
To Top
Who Does ItsAllJustString Fill Orders For?
Although we sometimes have products
listed for others, ItsAllJustString primarily offers to fulfill your requests for the following Manufacturer's Products:
- Clover Needlecrafts -
Clover is a Preferred ItsAllJustString,Com Supplier.
This means that even if we have not yet gotten it "on the web" at ItsAllJustString.Com - Clover Products sections, it
is available through usually for shipment within 1-2 business days
although sometimes we may need to order it so it might take 3-5 days to
ship"
- KFI & Euro Yarns -
Knitting Fever and Euro Yarns are Preferred ItsAllJustString,Com Suppliers.
Knitting Fever is America's premier distributor of fine handknitting yarns through its KFI and Euro divisions. KFI features world class yarn and pattern designers include Esaki Noro Debbie Bliss, Louisa Harding, Elsebeth Lavold, Ella Rae, Jane Ellison, Cornelia Tuttle Hamilton, Jenny Watson, and Jean Moss, to some of the oldest and most respected yarn manufacturers in Europe—including Sirdar, Sublime, Katia, Laines du Nord, and OnLine—KFI takes pride in supplying the best yarns and the best support from around the world.
This means that even if we have not yet gotten it "on the web" at
ItsAllJustString.Com - Yarn sections, it may available through usually for shipment within 1-2 business days
although sometimes we may need to order it so it might take 3-5 days to
ship"
- Presencia-USA - presently we primarily stock the
Finca Mouline Embroidery Floss, but will order any
Presencia-USA
product not listed - again most orders are filled and shipped within 5
business days
Have I Been Added To A Mailing
List?
No, UNLESS you opt in. Whether you sign up for the Manufacturer's
mailing list or choose to also sign up for the mailing list from
Independent Retailer who is filling your order, both use a "double opt
in"
Shopatron ONLY gives us enough information to properly fill and ship
your order. ItsAllJustString does enter you into our system but NOT to
our mailing list(s) unless you specifically ask us to do so.
So here is the "skinny" on how manufacturers and
US/Canadian Distributors work thru the Shopatron AND with Independent
Retailers to help YOU get the products YOU want as quickly as can be
done.
Back
To Top
How does the partnership between Manufacturer and Independent
Retailer benefit me?
Shopatron serves as the "order taker" for the partnerships between many
YARNandTHREAD suppliers and Independent Retailers. The idea is to make
it easier for you get what you want when you want from someone who has
it in stock.
Back To Top
Can I Use My Credit Card?
Yes, If you order through Shopatron, they accept credit cards
Yes, If you order through ItsAllJustString.com, we accept Credit Cards
thru our use of Paypal. If you wish to use a credit card at
ItsAllJustString.com but prefer not to use PayPal, Wheat will be happy
to call you at time convenient to you to get the information needed to
process your order.
Back
To Top
Why is Shopatron needed?
Well lots of people will say it is not. But the truth is very few
independent retailers can afford to stock every item from every
manufacturer.
The order service provided by Shopatron to Manufacturers gives you a
place to order "some of everything"
It is not that retailers don't want to serve you fully, it is just that
some have not yet learned how to manage in the way that
ItsAllJustString.com does. We place almost daily orders with our
suppliers and distributors AND deliberately try to use those closest so
your order is not delayed more than a few days - we have back ups, and
unlike many others , we do not make you wait - we place "special" orders
the same or next business day to any of our regular suppliers for any
item we do not have in stock at the moment.
So for those who do not have access to an Independent Retailer who
offers what I call "Impatient Special Order Services" - for a number of
good business reasons, Shopatron offers a good alternative and you still
get the satisfaction of dealing with the independent retailer who is
going the extra steps to help you.
Happily for you, Wheat and ItsAllJustString.com are the impatient kind
and understand that YOU NEED IT NOW. So, because of the way we have
planned, there is always enough "other stuff" we need from any of our
preferred suppliers that we can order that day and meet their minimums.
And it it is not a product from one of our preferred suppliers, well you
still have the option of ordering thru Shopatron.
Back
To Top
What is the disadvantage to order from Shopatron instead of placing
future orders directly with ItsAllJustString.com?
There are a few, and how important each may be is for you to decide.
<
First, shipping. At ItsAllJustString.com we ship free for nearly all
orders over $75.00 sent from ItsAllJustString.com . There are some items
that require special packaging, or which are drop shipped from the
supplier to you, but whenever we can manage it - if your merchandise
total is over $75 it is sent with complimentary Postage & Handling.
The other disadvantage is the with Shopatron, you can ONLY order from a
particular manufacturer. So if you need say Clover Takumi Knitting
Needles and some Presencia floss, it will be two order with two separate
shipping and handling charges.
Back
To Top
Why Does It Take So Long To Get
Shipped After I Place My Order?
There are a few things that could delay your order being delivered to
the USPS for mailing to you.
First, if you place your order through a Manufacturer/Shopatron shopping
cart after 1:30pm Eastern Time on a Friday or the afternoon before a
major holiday, Shopatron will not assign the orders until the next
Business Day - (Business days to Shopatron are Monday through Friday,
excluding Holidays.) So for those who ordered on a Friday, the first
time it will be assigned is not until at least after 1:30pm Eastern on
Monday.
If there is a holiday/long weekend, like Labor Day, then it will be
Tuesday. We try to get all Shopatron orders into the mail the same day
we receive them just as we do for our other orders for in-stock
merchandise.
Back
To Top
Can I Choose the Independent Retailer Who Will Fill My Order?
If you order through the Shopatron Network, no. This is because they
will only assign your order to a Retailer who has indicated they have
all your items in stock.
The only way you can decide what Independent Retailer
(and we certainly hope you will consider choosing ItsAllJustString.com
is to place future orders directly with your choice of Retailer IF they
handle orders "outside" the Shopatron Network. The choice is then yours.
Some folks feel that if they deal directly with a large entity like
Shopatron - they will be better served.
Some prefer to deal with the small independent and mostly family owned
retailers - although that retailer may have to "special order" and so
delay shipping for a day or two.
Just a quick note about Special Orders. In most cases, even if we are
out of stock, for any of our preferred manufacturers, we can obtain the
items you desire within two business days and ship within four.
(excluding Holiday weekends.)
Back
To Top
If I order direct from
ItsAllJustString.com, how long before it ships?
Assuming we have it in stock (and sometimes things happen like we open a
box and find out what should be full is empty because someone did not
enter the sale) we usually ship within one-two US POST OFFICE Business Day(s). That
means we mail packages Monday thru Saturday and sometimes we even drop
them off on Sunday.
If there will be ANY Delay over 72 hours in shipping we let you know as
soon as we do.
After that, it is up to the Postal Service in your country and ours
(USPS) to get it to you as quickly as possible.
Back
To Top
What is the Purpose of Shopatron?
There are not very many Independent Retailers who "stock" every product
from most manufacturers. So if you need or want an item that is less
than popular - there may be no other way to get it than to place a
Shopatron order or you can contact us and see if has it but not yet on
the website but is available.
Back
To Top
Can I return a purchase made at
Shopatron to ItsAllJustString?
If the order was placed through Shopatron, yes, usually. just follow the
instructions on the invoice/packing slip which include notifying
Shopatron to obtain a return authorization. You MUST have that paper in
order to make a return
If you do not have a copy, then the easiest way to get one is to email
the fulfiller and ask for a copy. If your order was filled by
ItsAllJustString, we will be happy to send you a copy of the PDF packing
slip. That way you will have the information that applied at the time
of your order.
Back
To Top
Please Note, no one involved in ItsAllJustString.com is or ever has been
in the pay of Shopatron in any way shape or form. We are just one of
thousands of Independent Retailers participating in order to better
serve you - initially by fulfilling your Shopatron Order and later if
you choose to buy from us directly by placing your order through
ItsAllJustString.com.
